How New Technologies Necessitate Customer Care Collaboration

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Back in September, I wrote about the need to break up organizational silos in order to improve overall customer service. The rise of the smartphone and the advent of social networks simply necessitate collaboration among different teams and departments to jointly work towards the goal of a consistent customer experience.
 
 Read more here: http://www.icmi.com/Resources/Technology/2013/09/How-New-Technologies-Necessitate-Customer-Care-Collaboration

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